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 Valerie's Blog 
Friday, 16 October 2009
While McDonald’s, Burger King and other fast food restaurants have predominantly held the market in regard to offerings for children, fast casual operators are now going after this small but popular customer segment.
 
When Bruegger's launched its children's menu in August of this year, the company was making an effort to reach an important company demographic, said CEO Jim Greco.
 
With children being served same-sized portion items as adults, and with no real menu offering catered just to them, the company's executive chef went to work creating grilled cheese and peanut butter sandwiches specifically targeted to children.
 
While the Bruegger's launch is unique to the company, the brand certainly isn't alone in its quest to provide children with a menu all their own. Chipotle Mexican Grill and Tropical Smoothie Cafe - along with several others - also have launched or expanded children's menus in order to reach both kids and their parents.
 
Bruegger's grilled cheese and peanut butter offerings come served on a whole wheat bagel -- and are portioned at just the right size -- speaking to the trend not only of having a children's menu, but also of creating one that highlights healthier and right-sized options for children.
 
Healthy options
 
According to the 2009 National Restaurant Association "What's Hot" survey of 1,600 chefs, healthier children's dishes was No. 4 on its list of trends for the year.
 
"I think there’s an opportunity for the restaurant industry to re-couple health with pleasure," said nutritionist and author Kate Geagan. "If things are fun, if kids can customize and if there’s an excitement about it – kids will like it just as much."
 
Based on the segment's ability to offer innovative and quality products, Geagan believes fast casual operators can lead the kids' meal charge by differentiating their menu offerings based on health and taste.
"I think a well-rounded menu doesn’t have to deal with cheese from every angle," she said. "I like to see some fruits and vegetables on there, and I’d like to see some vegetarian types of protein such as hummus with toasted pita to dip into. There’s no reason why items such as beans and fruit can’t be part of the equation."
 
According to the Mintel Report, "Kids on the Menu," fruits and vegetables have made some gains on menus. The movement toward healthful kids’ options also is working to reassure parents that what their kids are eating is good for them.
 
For example, according to Mintel's executive director Maria Caranfa, Panera Bread highlights its use of organic products on its childrens’ menu, more to appeal to the parents than to the children.
 
"[It's] an interesting place for 'green' ingredients because it influences parental decision and exposes children to the concept from a young age," says the report, which also highlights that there has been a lack of variety on children's menus, although that is slowly changing.
 
"I think the key really is to take unhealthy items into healthier versions," Caranfa said.
 
 So in the future, will the children drive where the family dines out, or will restaurants be picked based on their children’s menu?
 
"I think it’s a little bit of both," Caranfa said. "Kids will definitely influence where families dine out, but parents do have a degree of control over what their kids will order. So, having healthier options on there will make parents feel good about where they are eating."
POSTED BY: Valerie Killifer AT 10:32 am   |  Permalink   |  E-mail this
Thursday, 01 October 2009

Although the formation of the Fast Casual Alliance – An NRA Industry Council was announced Sept. 15, the organization’s transition will take about two years to complete. But by entering into the new partnership, and reimaging its overall strategic plan, the National Restaurant Association will position itself to better tackle industry issues, said NRA chairman Michael Kaufman during his address at the 2009 Fast Casual Executive Summit.

The new council will reside under the NRA umbrella, with existing FCA members retaining their board positions until the end of the year. In 2010, operators who have yet to become NRA members will be asked to do so in order to retain their FCA involvement.

"As one of the attendees of the first Fast Casual Summit and each year following 2006, and as a member of the board of directors, I have seen first hand the impact of this segment, and how it really has changed the way people eat," said Linda Duke, CEO of Duke Marketing and secretary of the FCA.

The Fast Casual Alliance was launched by Paul Barron and NetWorld Alliance, publisher of FastCasual.com. Officers of the group include Barron, who serves as chairman, Louis Basile, FCA president and founder of Wildflower Bread Company, Alan Hixon, Alliance VP and president of Mooyah Burgers & Fries, and Duke.
 
Duke said the newly formed group is an important step for the alliance and for the fast casual segment.
 
"To have the Fast Casual Alliance chosen by the NRA as the ‘model’ for future restaurant industry councils is such an honor and is a testament to how hot this segment has become," she said. "Fast casuals continue to lead the way, even in this tough economic time."    
 
The creation of the council also fits into the NRA’s new strategic initiative to better unite the restaurant industry as a whole.
"Our industry is a wonderfully wide and diverse mosaic of businesses. While all restaurant owners face many of the same opportunities and challenges, each industry segment also has unique characteristics," said Dawn Sweeney, CEO of the NRA. "Our vision is to work with all of the communities within the restaurant and foodservice industry to gain input as we move forward with the implementation of our new strategic plan."

Sweeney also said FCA members have done a "tremendous" job bringing top executives together to tackle fast-casual segment challenges.

"As an established group, the Alliance brings expertise and insight that can help us better serve members in the fast casual community," she said. "By incorporating the input and expertise of the Fast Casual Alliance as an official Council of the National Restaurant Association, we will be able to even better represent both this particular segment and all aspects of our industry."
POSTED BY: Valerie Killifer AT 01:03 pm   |  Permalink   |  3 Comments  |  E-mail this
Thursday, 30 July 2009

The world of social media can sometimes be difficult to navigate. From Twitter to Facebook to LinkedIn, it can sometimes be difficult to determine which site works best when making consumer-to-brand connections.  

While Twitter is still growing as a social-media network, the more established Facebook has an estimated 250 million users, of which an estimated 120 million log on daily. As brands look to take advantage of their social media options, they might find Facebook is a good place to start.
 
Qdoba Mexican Grill launched its Facebook page in 2008, although the company waited until April of this year to focus on building its Facebook fan base.
 
What is Facebook?
 
Facebook is a free-access social networking Web site owned by Facebook Inc. Once registered, users can join networks organized by city, workplace, school, and region to connect and interact with other people (also known as fans).
Qdoba’s page was created by Doug Thielen, the company’s manager of non-traditional marketing and public relations, who also led construction of the company’s Facebook strategic plan.
 
Since April, the company has managed to double its Facebook fan base to 20,477, and uses its Facebook page to run promotions, display images and videos, and give "an insider’s guide into Qdoba," Thielen said.
 
After all, an insider’s view into a concept is what many followers are looking to find.
 
Oxiem social media strategist Billy Fischer said restaurants should offer some type of value a visitor could not get on the company’s Web site. For example, Jimmy John's (which has 200K fans) provides an online ordering application through its Facebook page.
 
"Maybe this is behind the scenes videos, special offers/coupons or interesting contests," he said.
 
Getting started
 
Not every fast casual concept has a new media guru such as Thielen on board. For those that don’t, company’s such as Oxiem provide consulting services designed to help brands launch their social network platform.
 
Fischer works with corporate and franchise groups on how to leverage social media and said brands no longer look at the platform as an over-hyped trend.
POSTED BY: Pauly AT 03:39 pm   |  Permalink   |  0 Comments  |  E-mail this
Thursday, 30 July 2009

Boston-based Boloco, a fresh Mex Mex chain with 16 units, saw its coupon retention rate increase from 350 to 900 redemptions after it posted an image of the discount offer on Twitter (@boloco).

 
The ad, which originally ran in a Boston newspaper, contained a coupon for a $3 burrito. Customers were given the option of bringing in any image of the coupon — from a cell phone image to a photocopy — to receive the discount.
 
"About 25 percent of our transactions that day came from the coupon, which never happens," said Boloco founder John Pepper in an Inc.com article. In effect, Pepper said, the Twitter ad decreased cost per reader by increasing circulation.
 
In the article, Pepper also offers tips on how restaurant operators can boost sales and find new customers through Twitter.
POSTED BY: Pauly AT 02:30 pm   |  Permalink   |  2 Comments  |  E-mail this

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